State of the Foodservice Supply Chain

In 2012, Technomic and HAVI Global Solutions conducted the first-of-its-kind comprehensive assessment of the “state of the supply chain” at major restaurant chains.  In 2013, Technomic and HGS conducted a second study, thus launching a yearly benchmark of the State of the Foodservice Supply Chain.  

The objectives of this study are:

  • Understanding major restaurant chains’ supply chain capabilities in the areas of demand and supply planning, execution, data management and analytics.
  • Comparing restaurant chains’ supply chain organizations, capabilities, and supply and distribution networks.
  • Determining supply chain organizations’ current strategic priorities and how these may be evolving in the future.
  • Establishing critical pain points / challenges, and discovering how chains are addressing them.
  • Identifying best practices in restaurant supply chain management.

For the second annual study, HGS and Technomic conducted a quantitative online survey to understand more about chains’ supply chain capabilities, in contrast to the qualitative interview‐based assessment used in 2012. The study’s leaders asked supply chain executives a series of self‐assessment questions about supply chain capabilities that allowed for measurement of each chain’s capabilities along core dimensions.

Leveraging the results of the 2012 and 2013 study, its deep industry knowledge and experience managing some of the world’s largest quick service restaurant (QSR) supply chains, HGS, with Technomic, developed the only supply chain maturity model focused exclusively on the foodservice industry, the HAVI Global Solutions Foodservice Supply Chain Maturity Model.


2014 Results

Due to rapidly shifting consumer expectations, as well as increasing food costs, supply and demand volatility, the supply chain is growing in strategic value for all restaurant chains, according to the State of the Foodservice Supply Chain 2014. In this third annual report, chains report a broader range of supply-chain capabilities with higher levels of supply-chain maturity than previously. However, the findings expose a paradigm shift in the definition of supply-chain maturity: The drive to success is no longer focused on cost, but on collaboration, agility and adaptability. 

2014 State of the Foodservice Supply Chain Complete Report


2013 Results

The 2013 State of the Foodservice Supply Chain study shows clearly that the journey to a more sophisticated supply chain organization never ends. While some chains continue to be hampered by “siloed” supply chain organizations, others are well on the way toward supply chain collaboration and shared value creation, yet actively engaged in multiple projects to further streamline processes and systems to contribute even greater value to their companies.

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2012 Results 

We conducted this study in order to understand how restaurant chains are managing their supply chain today. What they are doing well and where they are challenged.  The study solicited perspectives from supply chain executives about their organization, business goals and challenges.  

The study found that most restaurant chains are early in their supply chain evolution and are utilizing technology and data to evolve their supply chain maturity. The results identify the capabilities of high-performing supply chains and how restaurant chains are addressing their key challenges.

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For more information about the State of the Foodservice Supply Chain study or the HAVI Global Solutions Foodservice Supply Chain Maturity Model, please contact us at